Internal Complaints Procedure

Loan Plus Limited is a Registered Financial Services Provider with the New Zealand Companies Office (FSP145524). You can check the status of Registered Providers at www.fspr.govt.nz

Our Contact Details

Loan Plus Limited
First Floor, Unit 2
6 Cone Street
Rangiora 7475
Email: info@loanplus.co.nz
Phone: 03 313 3688

Internal Complaints Procedure

Our complaints procedure may be initiated by phone, email, via our website or in writing. If we can't resolve your issue immediately here is how it will be dealt with:

1. If you have made your complaint via phone, email or our website, we will acknowledge your complaint immediately. If you have made your complaint in writing we will acknowledge it within 5 working days of receiving it.

2. We aim to have your complaint resolved within 5 days and will email or write to you outlining the resolution. If we are unable to resolve your complaint within 5 working days we aim to resolve it within 20 working days.

3. In the event that we can't resolve your complaint within 20 working days, we will write to you advising you why we require more time to resolve your complaint.

We are a member of the independent dispute resolution scheme Financial Services Complaints Limited ('FSCL'), which is approved by the Ministry of Consumer Affairs.

If you are not satisfied with our response, you may refer the matter to FSCL at P O Box 5967, Wellington, 6145 or by Phone: 04 472 3725 or Email: info@fscl.org.nz. It is free to make a complaint to this independent Dispute Resolution Scheme. This scheme can help you resolve any disagreements you have with the creditor.

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